At Pranaroma Healing Soap™ ("we", "our", or "us"), your privacy matters deeply. This Privacy Policy explains what personal information we collect when you visit pranaromahealingsoap.com, place an order, or contact us — and how we use, store, and protect that information.
1. Information We Collect
We collect information you provide directly:
- Order information — name, email address, phone number, shipping address, and order details when you make a purchase.
- Enquiry information — name, email, and message when you submit a contact or enquiry form.
- Payment information — payments are processed securely by Razorpay. We never store your card details on our servers.
We also collect limited technical data automatically (IP address, browser type, pages visited) via standard server logs to help us maintain and improve the site.
2. How We Use Your Information
- To process and fulfil your orders and send order confirmation emails.
- To respond to your enquiries and customer service requests.
- To send shipping updates and important account-related notices.
- To improve our website, products, and services.
- To comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
All payments are handled by Razorpay, a PCI-DSS compliant payment gateway. When you complete a purchase, your payment details are transmitted directly to Razorpay's secure servers. We receive only a payment confirmation and transaction ID — never your full card number or CVV. Razorpay's privacy policy governs how they handle your payment data.
4. Cookies
We use essential cookies and browser localStorage to maintain your shopping cart between visits. We do not use advertising or tracking cookies. You can clear your browser's localStorage at any time without affecting your ability to browse the site.
5. Data Retention
Order records are retained for a minimum of 3 years to comply with applicable tax and accounting regulations. Enquiry records are retained for 12 months. You may request deletion of your data at any time by contacting us (see Section 7).
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our site is served over HTTPS. Payment data is handled exclusively by Razorpay's encrypted infrastructure.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites (e.g. Instagram, Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will always reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]